Banks demand cash from Google and Facebook to compensate fraud victims

Big tech must pay its fair share in the fight against scammers

Britain’s biggest banks are demanding that Facebook, Google and telecom giants pay hundreds of millions of pounds to help reimburse victims taken in by scammers on social media, according to The Telegraph.

Barclays, TSB, Lloyds and Santander have warned that technology companies are not shouldering their share of the burden from the wave of online fraud.

With £462 million being returned in 2020 and 2021 to financial crime victims when the funds cannot be recovered, The Telegraph references Barclays data that points out that over 75% of scams take place on social media, auction sites or dating apps, reiterating that it is not only banks that must be held accountable.

Barclays’ head of economic crime Sian McIntyre wrote for The Telegraph, stating: “We would like to see a cross-sector pot funded by a polluter pays principle. Those companies that enable scams on their platforms or services should be putting money into that pot.”

Paul Davis, director of fraud at TSB, also mentioned that “partial or total” compensation from technology firms was “long overdue.” “Authorised fraud doesn’t start and end with banks, other sectors play a role in facilitating it. The steps some tech giants have taken to help prevent scams are welcome, but they also need to help with the cost.”

Further, Chris Ainsley, head of fraud risk management at Santander believes that it will not be “straightforward to get all stakeholders to share their scams data and work out a reimbursement model, but the fight against fraud won’t be able to move forward without it.”