Zara starts charging for clothing returns from home in Spain
7 februarie 2023
Fashion giant Zara has started charging shoppers in Spain for returns of online purchases, the company announced, though store returns remain free.
Customers now have to pay 1.95 euros ($2.13) if they wish to return pieces from home, with the cost deducted from their refund, Zara said on its Spanish website. However, items bought online can still be returned for free at physical stores, it added.
Inditex, which owns Zara, will also introduce return charges in Spain for its other brands such as Massimo Dutti and Pull&Bear.
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