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New Garanti BBVA’s app feature to help fight fraud from phone calls

24 mai 2024

In a bid to protect its customers from telephone scams, Garanti BBVA has launched a new  feature in its mobile app to reassure customers that the calls they receive from the bank are being made via the bank’s secure channels.

„When taking a call from somebody claiming to represent the bank, the customer can track whether the caller is genuinely from Garanti BBVA and can see the name of the caller on the alerts screen in the mobile app.” – the bank explained.

According to Murat Çağrı Süzer – Executive Vice President of Garanti BBVA: “At Garanti BBVA, our main priority is to put technology at the service of our customers. We work hard to create innovative solutions to enhance the customer journey and offer them the best experience across every channel of contact with us.”

Garanti BBVA knows full well that telephone fraud has increased exponentially in recent times. In response, its innovative “Safe Call” feature will work to combat such fraud. Thanks to this feature, its customers can check their mobile app to assure themselves that the calls they receive genuinely come from Garanti BBVA.

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Anders Olofsson – former Head of Payments Finastra

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So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”

Many more interesting quotes in the video below:

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In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale?