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Lloyds Bank launches new in app passport scanning feature for customer onboarding

29 noiembrie 2023

Lloyds Bank customers are the first in the UK to be able to support their bank account application using the chip in their passport, in the latest innovation for their app, according to Fintech Finance News.

The new high-tech feature speeds up the process of applying, by pre-populating key data fields including name, title, date of birth, gender and country of birth. As well as a slicker experience for customers, it also reduces the risk of errors which can cause delas.

The app utilises Near Field Communication (NFC) technology to scan a chip embedded within the passport, similar to how contactless payments are made (e.g., Apple Pay). While the use of NFC technology has become common, especially since the launch of contactless payments, Lloyds Banking Group is amongst the first to leverage this technology for ID verification within UK banking.

Surina Somal – Head of Product, Packaged Bank Accounts & Transformation at Lloyds Bank said: “Unlocking technology is key in making it easier to bank with us. Using existing technology within passports, customers can open and complete their bank account application on their phone. It’s the first of many updates we are making to our banking apps over the next few months, to give our customers the best possible experience.

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Anders Olofsson – former Head of Payments Finastra

Banking 4.0 – „how was the experience for you”

So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”

Many more interesting quotes in the video below:


In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale?