Worldline, a global leader in the payments industry, has extended its long-standing relationship with MSC Cruises, the third largest cruise brand in the world. Working together, „Worldline and MSC Cruises will provide a personalised and homogeneous experience to their demanding cruise guests across Europe.” – according to the press release.
„Worldline is committed to supporting MSC Cruises in its expansion plans, facilitating their entry in new markets thanks to a plug and play solution meeting highest security standards, and a smooth onboarding process for optimum efficiency.” – says the company.
Worldline is supporting the growth ambitions of MSC’s operations through a solution that addresses the particular demands of the cruise industry, including a smooth omnichannel payment experience, the acceptance of a broad spectrum of both local and international payment means including quick availability of emerging new payment solutions, and streamlined online as well as card-present processing capabilities.
Worldline’s solution for MSC covers the entire value chain, ranging from a complete e-commerce acquiring solution across Europe to on-board payment terminals to accept passenger payments during sailing. The customisation encompasses MSC Cruises’ specific requirements including refunds and incremental authorisations, thus contributing to the superior traveler experience that MSC is aiming for.
The acquiring solution provided is integrated with MSC Cruises’ own Shipboard Property Management System (SPMS) which simplifies internal payment processes and increases staff efficiency. MSC Cruises also benefits from a state-of-the-art financial reporting tool that makes ease of complex tasks like financial analysis, reconciliation, and fraud detection.
Chris Lanckbeen, Global Sales Director Travel and Hospitality at Worldline, commented: “We are delighted to be able to grow and extend our highly valued, long-term commercial relationship with MSC Cruises. As a leader in their segment, MSC required a sophisticated set of features to support their customer promise, which Worldline, as the main payment partner for their European e-commerce business, is happy to support.”
Stefano Celada, Head of Group Treasury of MSC Cruises added: “Worldline has been able to fulfil our need to develop the most up to date and stable acquiring solution for our growing European operations, providing us with the highest quality standards, flexible payment options and increased back-office efficiency. These benefits will help us to deliver our own customers with the best possible travel and payment experience.”
„Worldline offers cruise operators like MSC the chance to further enhance their passenger experience by adding innovative value-added services like augmented reality, live shopping, among others to offer a best-in-class user experience.” – the company explains.
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Worldline is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. The company is powered by 18,000 employees in more than 40 countries. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2021 Worldline generated a proforma revenue close to 4 billion euros.
MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, with more market share in addition to deployed capacity than any other player. The company is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets.
Headquartered in Geneva, Switzerland, MSC Cruises is part of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. We employ over 30,000 staff globally and sell cruise holidays in many countries around the world.
Banking 4.0 – „how was the experience for you”
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Many more interesting quotes in the video below:
