Thirteen Group, one of the North of England’s largest housing associations, becomes the first social landlord across England and Wales to introduce Open Banking payments thanks to Paypoint. Thirteen customers can now make real-time, direct payments from their bank account in a few simple steps, no card details or lengthy forms needed.
PayPoint supports Thirteen who are leading the way in the housing sector with Open Banking. „This trailblazing move marks a significant leap forward in how Thirteen customers manage and pay their rent, adding a new way to pay which is faster, safer and more convenient than traditional card payments. PayPoint are proud to be offering this pioneering technology to the sector and driving wider adoption.” -according to the press release.
This initiative builds upon an already successful partnership between PayPoint and Thirteen, which was first established in June 2024. „At the core of the partnership, is ensuring customers have more control, more choice and a simpler way to manage their money. Not only does this innovation streamline the payment experience, but it has the opportunity to reduce transaction costs to Thirteen by bypassing card-processing channels.” – the company explained.
The first year of the partnership saw the introduction of a range of additional payment channels, including PayByLink, which enables Thirteen staff to send pre-populated payment request links via SMS to customers. Since implementation, the feature has been met with positive feedback with a dedicated payments app subsequently launched, enabling customers to easily make payments through their own device.
Since the app’s launch, Thirteen have seen cash transactions reduce by 14%, demonstrating a customer preference for the convenience of self-service tools. The app also enables barcode generation to support transactions at over 30,000 PayPoint stores nationwide, allowing Thirteen to move away from expensive, plastic rent cards.
„The expansion of our open banking technology into the housing sector showcases the flexibility and diverse applications of our technology, and marks a strategic milestone for PayPoint. It’s a very exciting moment for us and exemplifies our commitment to leveraging technology to improve service delivery and support digital transformation across sectors.” – said Jo Toolan, Managing Director of Payments and Banking at PayPoint.
„Working with PayPoint has allowed us to elevate our payment solutions, providing residents with more accessible and modernised options. The integration of Open Banking is the next step in this partnership, which will offer a smooth and secure payment experience for our residents. This advancement will streamline our operations and ultimately enable us to deliver more efficient services to our community.” – said Rob Thompson, Strategic Lead for Rent and Income Services at Thirteen.
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