The solution targets ambitious operational outcomes, including a reduction of up to 70% in the manual effort associated with request processing and the automation of a significant proportion of the operational workflows specific to group policy administration.
SIGNAL IDUNA, the leader of the health insurance market in Romania, announces that it has selected FlowX.AI for large-scale deployment across critical business processes, with the first project being the implementation of an AI-powered solution for automating the administration of group health policies for corporate clients.
„The solution was integrated in a few weeks into SIGNAL IDUNA’s existing policy administration systems, with FlowX.AI managing the full deployment so that SIGNAL IDUNA’s IT teams remained focused on their own roadmap.” – according to the press release.
„The project targets the optimisation of enrolment and insured list update processes, reducing manual intervention and processing times. The platform uses AI to receive and process client requests, driving operational efficiency and improving the experience for partners and policyholders. By automating these workflows, processing time is reduced from several business days to just minutes, if the submitted documentation is complete and correct.” – the company explained.
„At SIGNAL IDUNA, we continuously invest in solutions that allow us to respond faster and more effectively to our clients’ needs. We selected FlowX.AI because they integrate AI agents directly into our existing infrastructure, with full governance and a complete audit trail on every request. We are now processing in minutes what previously took days, and we are preparing to extend this across other operational areas. This initiative creates the foundation for a more efficient and scalable management of our corporate portfolio„, says Mihaela Drugă, Board Member at SIGNAL IDUNA Romania.
„Most AI projects remain at the edge of the business or get stuck in a permanent pilot phase, not because the models are not capable, but because the architecture cannot support them. At SIGNAL IDUNA, we solved exactly that: AI agents integrated into existing infrastructure, with full governance and zero unsupervised model output in critical decision paths. The results are measurable from day one in production„, adds Ioan Iacob, CEO and Co-founder at FlowX.AI.
Beyond operational efficiency and reduced error risk, the impact extends to clients directly, with considerably faster response times and quicker access to the health coverage they rely on.
The solution also strengthens the handling of time-sensitive cases, where notifications regarding new insured members arrive shortly before medical services are needed.
In the next phase, the two companies are exploring the extension of the collaboration to other operational areas, including claims processing.
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SIGNAL IDUNA Group is one of the largest financial services groups in Germany. Founded over 110 years ago, SIGNAL IDUNA has built a strong reputation as a trusted provider of insurance and financial services, offering a broad range of solutions — including insurance, banking and investment — for individual and corporate clients.
The group currently operates in the insurance markets of Germany, Poland, Hungary and Romania. In Romania, SIGNAL IDUNA has been present since 2008, offering a diverse portfolio of products and services across individual, corporate and SME segments — delivered through three companies: SIGNAL IDUNA ASIGURARE REASIGURARE, SIGNAL IDUNA ASIGURĂRI and GARANTA ASIGURĂRI. The group also provides reinsurance, risk analysis and underwriting consultancy. Its expertise is backed by national coverage and a streamlined digital experience for clients.
FlowX.AI is the platform for deploying, running, and monitoring AI applications and agents for mission-critical processes in highly regulated industries. The platform plugs into existing systems quickly and safely, with full audit trail and governance, producing consistent, auditable, grounded outputs with no unsupervised model output in critical decision paths. Financial institutions and regulated enterprises including State Street, Banca Transilvania, and OTP Group use FlowX.AI in production across lending, underwriting, onboarding, claims, mortgages, and customer operations. FlowX.AI raised the largest Series A in enterprise software globally in 2023 and was identified by Gartner as a key player at the intersection of AI and Financial Services in the 2025 Digital Banking Market Guide. FlowX.AI is SOC 2 Type II, ISO 27001, GDPR, and DORA compliant.
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