Santander is making progress in its plan to invest more than 20 billion euros in its digital transformation over a four-year period (2019-2022). This year, the bank employs 3,000 IT professionals worldwide, a third in Spain alone.

12 iunie 2020

Banco Santander will be hiring 3,000 IT professionals worldwide this year to support its commercial, technological and digital transformation.

As part of the bank’s strategy to leverage its global scale and grow its customer base and revenues, Santander confirmed at its Investor Day in 2019 plans to invest over €20 billion in its digital transformation and technology over a period of four years (2019-2022).

„The decision to hire 3,000 new IT professionals will help accelerate the bank’s plans, allowing it to further improve and personalise the customer experience, increase trust and loyalty, while improving efficiency.”, according to the press release.

As previously announced, Santander is improving operational performance and has confirmed that it expects to achieve €1.2 billion of incremental annual cost savings in the medium term.

„The emergence of disruptive platforms as a business model has changed many sectors. Santander’s aim is to become the best open financial services platform.”, the bank said. „Disruptive business models are redefining many sectors and we want to be prepared to be the driving force behind the transformation of our own sector.” 

Ana Botín, Group executive chairman at Banco Santander, said: “Having the best technology does not just mean having the best infrastructure, applications and processes. It also means having the best, most innovative talent. We have an outstanding team at Santander and by adding new talent across each of our markets we can further accelerate our technological and digital transformation.”

The group will be hiring 1,000 IT professionals in Spain, with a particular focus on individuals with a background in STEM disciplines (science, technology, engineering, and mathematics). The bank has created a new website (Be Tech! with Santander) for managing the recruitment for most of those roles. All the roles for Spain and other countries will be available in LinkedIn.

Dirk Marzluf, Head of Technology and Operations at Santander Group : „One of the five pillars of our technology strategy is to have deep technological skill in our teams. As important as it is today, technology is sure to become an even more important differentiating factor in the market. Today in Santander almost 75% of these skills are outsourced and strengthening our own skill base is critical. Furthermore, we are increasingly using Agile methodologies which favour internal resources as their interests are fully aligned with the long-term success of the Group.

The professionals selected will join the Technology and Operations division in areas such as platforms and APIs (application programming interface), cloud, data, network, DevSecOps (development, security and operations), artificial intelligence (AI), software development, enterprise architecture and cybersecurity (also known as cyber).

Banco Santander is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful presence in 10 core markets in Europe and the Americas, and is one of the largest banks in the world by market capitalization.

At the end of the first quarter of 2020, Banco Santander had over €1 trillion in total funds, 146 million customers, of which 21.3 million are loyal and 38.3 million are digital, 11,900 branches and 195,000 employees. Banco Santander made underlying profit of €1,977 million in the first quarter of 2020, an increase of 1% compared to the same period of last year.

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Gabriela Nistor – director general adjunct BT

Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”


In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale in 2020?