Thousands of credit card customers misplace their cards every year and have to request a new one, now Royal Bank of Scotland customers will be able to instantly freeze their card, reducing the number of cards that are unnecessarily cancelled.
The bank’s Mastercard credit card customers can use a lock/unlock feature on the Royal Bank’s award winning mobile app which instantly freezes the card. The main benefit to freezing a card is the ability to reactivate it if found later. Often customers know where their card has been left but to prevent fraud ,they cancel it. Customers can now prevent anyone else from using it until it is back in their possession, saving the need to wait for a new card to arrive in the post if cancelled.
The new feature launched at Edinburgh Zoo today with the help of the zoo’s penguins who were intrigued to find ice sculptures of frozen credit cards in their enclosure. Edinburgh Zoo is home to a number of penguin species including King, Northern Rockhopper and Gentoo, and was the first zoo in the world to breed King penguins.
Martin Wise, Royal Bank of Scotland, Head of Short Term Borrowing said, “This new service gives customers even more control in managing their credit card. It will not only be more convenient for customers but will help reassure that a card is safe and secure even when out of sight.”
Banking 4.0 – „how was the experience for you”
„So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”
Many more interesting quotes in the video below:
