Raiffeisen Bank International rolls out a „virtual branch” service. The application will be available in Romania in the weeks ahead.

4 septembrie 2020

The application is already available in Bosnia and Herzegovina, Bulgaria, Hungary, Kosovo and Albania. The application is set to become available in four more countries – Austria, Romania, Belarus and Croatia – in the weeks ahead.

Raiffeisen Bank International (RBI) recently announced the launch of RaiConnect, a „virtual branch” service featuring a full suite of collaborative modules and ePaper workflows in partnership with Moxtra.


RaiConnect is an app now available for RBI’s premium private individual and corporate clients. Through RaiConnect customers can connect with their relationship managers, exchange documents, have video conversations, receive information via screen sharing, and much more at the highest security standards.

The cooperation between Moxtra and Raiffeisen Bank International (RBI) started when Moxtra took part in RBI’s global Fintech Partnership Program – the Elevator Lab – and ran a successful Proof Of Concept with one of RBI’s subsidiary banks. This success has been the basis for the newly signed contract.

RaiConnect provides convenient access to RBI Relationship Managers and a variety of tools for a comprehensive remote banking experience. Since Moxtra’s platform has been built over the last eight years in partnership with some of the world’s leading financial institutions, RaiConnect also features encryption with the highest security standards, as well as rigorous compliance and auditability built in.

It helps clients to choose the form of communication that suits them best. Whether clients simply want to leave a text or voice message, start a thread on a topic, or have a live meeting by audio or video chat, the relationship manager is always available for online discussion. Clients can exchange files and documents within RaiConnect and comment on them and can also share a screen to facilitate better understanding.

RaiConnect is a mobile and web application which helps clients to manage their financial life in an easy and secure way. A short video demonstrating how the solution works in real life can be found below:

RaiConnect App brings to our premium and corporate clients a new possibility to get remote, ongoing support and the high-touch service that they are used to getting when visiting our bank locations. As of now, they can do this conveniently and directly via their smartphones,” said Zsofia Jokai, RaiConnect product owner of RBI. „By utilizing the various collaboration tools available through RaiConnect, our Relationship Managers have the ability to communicate transactions and provide advisory services conveniently and securely. We have always been committed to evolving the banking experience to exceed our clients’ expectations and RaiConnect is another step in doing this.

Available as a standalone web and mobile app or as an extension of a business’s existing website or mobile app, Moxtra’s Customer Collaboration Platform allows companies from enterprise to small businesses to deliver premiere service on digital channels — under their brand.

For today’s consumers, on-demand, digital experiences are no longer perks — they are expectations. It is vital for businesses to transform in order to provide OneStop digital experiences. With RaiConnect, we partnered with RBI to create a ‘virtual branch’ where RBI’s premium clients can receive the quality, timely service that they’ve come to expect from Raiffeisen Bank — at their fingertips,” said Karrtik Rao, Strategic Business Solutions at Moxtra. „We live in a mobile-first world and translating the in-branch customer experience is key to both evolving existing customer expectations and attracting a new generation of consumers.

RaiConnect is currently available by invitation only for premium and private customers. Customers should ask their dedicated Relationship Manager in order to receive a unique invitation link via email to activate the RaiConnect app.

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Gabriela Nistor – director general adjunct BT

Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”

Sondaj

In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale in 2020?