Imagine having a personal assistant at your fingertips who guides you through every step of secure remote document signing – without the hassle of paperwork or delays. Evrotrust has long been a leader in providing secure remote identity verification and document signing. Thanks to our partnership with DigiTech Consult, we are introducing a brand-new AI Virtual Assistant to enhance this process.
This new technology goes beyond simple automation and transforms how users interact with digital services. It offers a seamless, conversational experience that makes signing documents and verifying your identity as easy as having a chat.
DigiTech Consult, an innovative tech solutions provider, has teamed up with Evrotrust to develop a robust conversational AI system powered by our trust services. The result of this partnership is a high-quality AI-driven solution that simplifies the entire customer journey – from setting up an account to signing contracts electronically.
The integration is powered by DRUID AI technology. The DRUID AI platform specializes in creating conversational solutions that enhance business efficiency. By embedding Evrotrust’s services into this cutting-edge AI, the companies aim to offer an intuitive and efficient experience for the end users.
This partnership is rooted in the strengths of both companies – Evrotrust brings expertise in secure, qualified trust solutions, while DigiTech Consult contributes its knowledge of advanced conversational AI applications in different industries. Together, we provide a seamless service that meets evolving customer demands.
The AI virtual assistant enhances every step of customers’ digital journey, making complex tasks effortless and secure. First, it handles data authentication, ensuring that all personal information is safely managed while streamlining the account setup and opening process. Whether you’re applying for a loan, tracking your finances, or reviewing your transaction history, the AI assistant offers a fully automated experience.
From product simulations to seamless KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, the assistant guides you through financial product configuration and provides fast approval. Once everything is set, the AI presents a contract proposal ready to be signed with your Evrotrust’s electronic signature – no paperwork, no hassle. It even helps with requesting and ordering debit or credit cards, ensuring that your entire experience is smooth and satisfying from start to finish.
The AI virtual assistant is a game-changer for users, improving both the speed and quality of their business interactions. Here’s how it helps end users:
1. Decreased Costs – The AI assistant contributes to a significant 25% – 40% reduction in lead-capturing costs. This makes it more affordable for businesses to attract and convert new customers, savings that could potentially be passed down to users.
2. Enhanced Customer Satisfaction – The integration of AI reduces the time it takes to serve customers by 45% – 60%, improving the overall experience. Faster response times coupled with intelligent support lead to a 50% boost in customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
3. Reduced Hold Times – Users no longer need to wait in long queues to resolve issues. With the AI virtual assistant, Average Handling Time (AHT) and hold times are reduced by 45% – 60%. This allows for quicker problem-solving and a more seamless experience overall.
4. Greater Efficiency – By automating processes, the AI assistant frees up time for users, enabling them to focus on more important tasks. Whether it’s signing a contract or applying for a loan, everything is handled efficiently and securely.
5. Improved Access to Financial Services – The AI simplifies access to financial products, from credit card applications to loans. It provides users with simulations of different products, helping them make better financial decisions without the need for complex interactions with human agents.
The AI virtual assistant transforms user experiences by cutting costs, speeding up service, and improving access to key services. It eliminates long wait times, makes interactions smoother, and empowers users to make faster, informed decisions. Simply put, it delivers quicker, more affordable, and seamless service, resulting in higher satisfaction for everyone – the provider and its customers.
The driving force behind this innovation is the power of conversational AI. At its core, conversational AI refers to artificial intelligence technologies that facilitate human-like interactions between people and machines. These systems can understand natural language, process it, and generate responses that create fluid and engaging dialogues.
In the context of DigiTech Consult’s AI virtual assistant, conversational AI enables users to interact naturally with the system – just as they would in a conversation with a human customer support agent. This not only enhances the user experience but also improves overall efficiency.
The implementation of this AI-driven solution is remarkably swift. It typically takes up to 1 month after signing the contract for the AI virtual assistant to become fully available to users. In total, the end-to-end implementation process, including any necessary integrations and configurations, is completed in about 2 months.
DigiTech Consult’s new AI virtual assistant, powered by Evrotrust, represents a significant leap forward in customer interaction with digital services. With secure, seamless, and fully automated processes, the assistant transforms how users set up accounts, manage their finances, and sign documents – all while improving efficiency and customer satisfaction.
For end users, the AI virtual assistant offers an intuitive, time-saving experience, making accessing financial services and executing transactions easier than ever. It’s more than just a virtual assistant, it’s a reliable guide that leads users through their digital journey, ensuring that their data is safe, their experience is smooth, and their needs are met swiftly.
With the DRUID advanced AI technology, Evrotrust and DigiTech Consult are setting a new standard for digital customer service that will shape the future of secure and easy remote services.
Don’t hesitate to contact us at support@evrotrust.com. We’ll be happy to answer all the questions you may have about the AI Virtual Assistant.
Banking 4.0 – „how was the experience for you”
„So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”
Many more interesting quotes in the video below:
