Over 9.5 million consumers in the U.K. avoid buying from retailers that don’t offer „Buy Now Pay Later” as a payment method

10 martie 2021

Buy Now Pay Later (BNPL) accounted for 3.6% of all online retail sales in the UK in 2020, with over 10 million users in 2020.

Leading independent economic consultancy Capital Economics has today released findings from its latest report – BNPL and The New Economic Landscape – highlighting the benefits of Buy Now Pay Later .

The report, commissioned by Klarna, examines the role BNPL providers play in the U.K, the benefits to consumers and retailers, and the challenges the sector faces as the market continues to grow.

Shifting payment preferences 

Payments in the UK have seen rapid change over recent years as people have increasingly used cards, mobiles and electronic wallets to make payments and looked for alternatives to “traditional” forms of credit. Debit cards are now the most popular form of payment in the UK, accounting for 4 in 10 of all payments in 2019. A similar shift is occurring in consumer credit, with credit cards steadily losing share to other forms of credit over the past 10 years4

As part of the growth of the online payments sector and the shift from credit to debit, new solutions in the form of BNPL products have rapidly risen in popularity. The report found that over 10 million people (one fifth of the UK’s adult population) used a BNPL option to purchase goods online in 2020, with the payment method accounting for nearly 4% of all retail sales made online in 2020. 

BNPL helps consumers effectively manage their finances 

Almost two thirds (64%) of adults that have previously used a BNPL service to make an online payment said that the flexibility had helped them manage their finances. If all purchases made through BNPL in 2020 had instead been made on credit cards over the same period, it could have cost consumers £76 million in interest payments alone, excluding missed payments or membership fees. This figure assumes the minimum fee was paid after one month and the balance was paid off after two months. Additionally, some spending is likely to have happened on even higher cost alternatives. As more consumers choose BNPL and it continues to grow and gain share, the potential for savings on interest payments and fees will also rise.

Capital Economics asked consumers to consider what they would have done had buy now pay later not been available at the time of purchase. About a third of purchases would have been made using an alternative form of credit, some of which would be higher cost. A further third would have been made without using credit at all, indicating that customers enjoy benefits other than deferring payment.

78% of BNPL users noted that having the security provided in purchases by using a reputable company, rather than directly interacting with less well known seller was ‘fairly’ or ‘very’ important when choosing to use BNPL to make online payments.  

Retailers have had to adapt at speed to a shifting market

Retail was amongst the hardest-hit sectors as COVID-19 forced brick and mortar stores to close for large portions of 2020. As focuses shifted online, retailers sought every advantage in the battle for market share. One such advantage was adding BNPL payment options to their checkout process, something there was significant consumer demand for. Over 9.5 million consumers in the U.K. noted they actively avoid buying from retailers that don’t offer BNPL as a payment method. 

Once the current moratorium on insolvencies ends on 31st March and other government support for businesses starts to be withdrawn, Capital Economics expect the number of insolvencies to surge. SMEs are likely to be particularly vulnerable. The latest Small Business Index from the Federation of Small Business suggests that, without further support, 250,000 small businesses are set to fold in the next year, many in the retail sector10

The report found that ​BNPL offers retailers, including SMEs, the chance to better serve consumer interests and, in turn, receive immediate payment and offset risks including late or non-payment onto providers. 

Commenting on the publication of the report, Andrew Evans, Managing Economist of Capital Economics said: 

The use of BNPL has grown rapidly in the UK over recent years. Consumers are set to lead the economic recovery and when BNPL is used responsibly it can help consumers to manage their finances and provide security in purchases for both consumers and retailers”

Alex Marsh, Head of Klarna UK commented:

“As the report makes clear, during 2020, UK consumers changed their spending enormously, paid down credit card debt and increased overall household savings to £300bn. At the same time, consumers shopped more online and turned increasingly to buy now pay later as a way to avoid paying interest, increase security when shopping with unfamiliar retailers and manage returns. These factors will be crucial as we look ahead to a retail recovery driven by cautious consumers looking for security, flexibility and convenience.

The report highlights the significant cost-savings potential for consumers, with an estimated £76  million saved in fees in 2020 by using BNPL instead of the equivalent spend on credit cards. Meanwhile, some of that spending is likely to have happened on higher cost alternatives. As more consumers choose BNPL and it continues to grow and gain share, the potential for savings on interest payments will also increase.”

The full BNPL and the new economic landscape report is available to download here


Capital Economics compiled the research using a combination of publicly available official statistics, existing literature and an original survey of British consumers.

Survey of British consumers in the BNPL and the new economic landscape report, unless otherwise stated, was conducted by YouGov Plc. Total sample size was 6305 adults, of which 1155 had used BNPL services to make an online payment within the last year. Fieldwork was undertaken between 8th – 13th January 2021.  The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+). Capital Economics assumed that national averages apply to Northern Ireland to scale up to UK figures. 

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Irina Chitu – country manager finzoom.ro

„Cel mai bine este sa imprumuti maxim 25% din venitul net, pentru a sta linistit. Cata casa imi permit? Asta inseamna 4 ani de venituri.”

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In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale?