Wells Fargo plans to convert all its 13,000 ATMs to include the card-free option. Wells says it expects to be the first bank to do the full conversion. Starting this spring, customers can use their smartphones to withdraw money.
„That’s the game changer for us, that we’ll be doing this to all of our ATMs,” Wells Fargo spokeswoman Hilary O’Byrne told CNNMoney.
Wes Dunn, senior vice president of sales for the ATM manufacturer Genmega Inc., said he was not sure card-free ATM transactions would prove more convenient than using a card.
„Getting out a piece of plastic and inserting it is not so terribly difficult, so outside of being trendy and cool, I fail to see the benefit to the cardholder themselves,” he said.
Dunn said he could imagine the card-free system being handy for people who want to send cash to relatives. They could do that remotely, by relaying the eight-digit code and PIN over the phone.
How it will works
You’ll log in to the Wells Fargo (WFC) app and request an eight-digit access code. At the kiosk, you’ll enter the access code and your regular ATM code to start the transaction.
Bank of America (BAC) already has the feature at about half its ATMs and plans to convert them all. JPMorgan Chase (JPM) is testing the card-free option in California, Florida and Ohio.
Background
According to CNN report, Wells Fargo is eager to restore its reputation after the revelation that it created millions of bank and credit card accounts without telling customers. New accounts plunged last year after the scandal broke. Wells Fargo was forced to pay a $185 million fine because of the fake accounts scandal, and CEO John Stumpf resigned in October. The company is still under investigation by the Securities and Exchange Commission.
Banking 4.0 – „how was the experience for you”
„So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”
Many more interesting quotes in the video below: