The AI Academy is open to every colleague, regardless of role or expertise, and is a major step in the Group’s commitment to responsible, effective use of AI.
A Practical Approach to AI Upskilling
Lloyds Banking Group has launched the AI Academy, a programme designed to provide practical AI skills for all colleagues, no matter their role or level. Learning through the academy will include interactive modules, short courses, articles, podcasts, and opportunities for community learning. Learning is tailored to the different ways colleagues use AI from AI Users to AI Leaders, Builders and Enablers.
The AI Academy will run from January and will feature bite-sized content available through the Group’s internal learning platform. To begin, all 67,000 colleagues will complete a short module on Working with AI Responsibly, ensuring safe and ethical use aligned with Group standards.
The aim of the programme is to equip colleagues with the skills and knowledge needed to implement AI solutions in their day-to-day work, enabling them to deliver tangible benefits. By putting new capabilities into practice, colleagues can save valuable time, provide customers with enhanced and innovative new services, and open potential new revenue streams for the business.
„Scaling AI is about getting real use cases into production so we can simplify processes for colleagues and deliver more personalised services for customers. By investing in the skills of our people, we can do this responsibly and at pace, improving service today and building the foundations to scale new innovations in the future.” – said Ron van Kemenade, Group Chief Operating Officer.
Meeting the Challenge of Rapid Change
By 2030, most of the skills used today will have evolved, and nearly 60 percent of the workforce will need to reskill . AI literacy is already recognised as a top skill for future careers, and the AI Academy aims to empower colleagues with the skills to serve customers even better, by delivering smarter, personalised solutions that meet their evolving needs.
The ambition is that by the end of 2026, 100 percent of colleagues at Lloyds Banking Group will be AI literate: confident, capable, and responsible users of AI.
„Upskilling our colleagues is central to how we transform. The AI Academy gives every colleague practical, hands-on tools to use AI responsibly in their day-to-day work. By investing in our people, we’re strengthening the skills that matter most, so our teams can deliver for customers with confidence in a workplace already supported by AI.” – commented Sharon Doherty, Chief People and Places Officer
Banking 4.0 – „how was the experience for you”
„To be honest I think that Sinaia, your conference, is much better then Davos.”
Many more interesting quotes in the video below:
