Klarna launches in-app inbox to help consumers avoid scams

Klarna, the global digital bank and flexible payments provider, has launched the Klarna Inbox: „a new security measure to help customers verify that a message claiming to be from Klarna is genuine” – according to the press release.

„The Klarna Inbox is simple: If it isn’t in your Klarna Inbox, it isn’t from Klarna.” – the company said.

Impersonation scams, where fraudsters pose as a trusted brand to trick people into handing over money or personal information, are one of the fastest-growing threats facing consumers today. A fake message claiming to be from a bank, retailer or payments provider becomes the entry point to a customer’s wider financial life. Spotting these fake messages is harder than ever.

„The Klarna Inbox is an industry-leading approach that expands on existing anti-fraud communication features by compiling both physical and digital messages into one easy to verify source of truth.” – the company explained.

Here’s how it works:

. Every official communication Klarna sends – emails, SMS, push notifications and physical letters – now appears mirrored inside the customer’s authenticated Klarna app

. The Inbox lives inside a secure, signed-in environment that scammers cannot replicate

. Customers continue to receive messages on their existing channels, and gain one verified destination they can always check

David Fock, Chief Product and Design Officer at Klarna: „Financial fraud hurts real people every day, and we’re not going to stand by while scammers impersonate us to steal from our customers. Our new inbox gives people a simple way to know what’s actually from Klarna. If you’re unsure about a message, just check the app. If it’s not there, it’s not from us. No single company can solve impersonation fraud alone, and the more brands that give customers a way to verify what’s real, the harder this gets for fraudsters.”

The feature is currently live in the Klarna app in all markets.