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Garanti BBVA Romania launches GIA chatbot „to streamline customer interactions”. The company is coming to Banking 4.0.

29 aprilie 2024

Garanti BBVA, one of Romania’s most dynamic banks, is launching „the state-of-the-art GIA chatbot”, designed to enhance customer experience and simplify support services, according to the press release. The bank is coming to Banking 4.0 international conference specialized on emerging technologies, with a special focus this year on conversational banking.

The GIA virtual assistant, with a friendly appearance, is available on all devices (smartphone, tablet, or desktop) and can respond to customer inquiries in two languages, Romanian and English, providing answers to frequently asked questions and assistance for complex needs.

Customers can engage with the virtual assistant by visiting the bank’s website, http://www.garantibbva.ro, and accessing the chat window on the homepage.

We are committed to continuously adapting to the needs and expectations of our customers, and the introduction of this next-generation chatbot is a crucial step in that direction. We place special emphasis on improving digital options and simplifying our customers’ interactions with our banking products and services. Through GIA we aim to provide a smoother and more intuitive experience, enabling Garanti BBVA customers to access information and address their financial needs quickly and efficiently„, said Tolga Banyocu, Deputy General Manager, Client Solutions Area, Garanti BBVA.

GIA utilizes GPT technology to deliver relevant responses to customers based on the information available on the bank`s website. The chatbot can provide personalized assistance for individual customers, SME&PFA, and Corporate customers, in addition to offering common content accessible to all customer segments.

Garanti BBVA is part of the Garanti BBVA Romania Group, together with Garanti BBVA Leasing and Garanti BBVA Consumer Finance, which complete the bank’s offer with specific leasing products, fleet management services, as well as consumer loans. In 2023, the bank celebrated twenty-five years of active presence within the Romanian banking system.
Garanti BBVA România is owned by Garanti BBVA Turkey (TGB), the second-largest private bank in Turkey. The majority shareholder of Garanti BBVA Turkey is the Spanish financial group Banco Bilbao Vizcaya Argentaria (BBVA).

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Cifra/Declaratia zilei

Anders Olofsson – former Head of Payments Finastra

Banking 4.0 – „how was the experience for you”

So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”

Many more interesting quotes in the video below:


In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale?