Ingenico release Ingenico Signals 2025 – a comprehensive guide exploring the key topics set to redefine technology, payments, and retail experiences in the year ahead. This guide is crafted with insights from the company regional experts, offering a blend of local perspectives and global developments.
Ingenico Signals 2025 offers exclusive insights into the opportunities and challenges shaping the future of payments, technology and retail. This guide provides a compelling perspective on the innovations set to transform the industry in the coming year.
In terms of global evolutions, it is crucial to look at artificial intelligence and the way it is meddling in payments and enhancing customer experience.
„The AI of 2025 isn’t about what customers see – it’s about what they feel. By removing friction, predicting needs, and quietly running complex operations in the background, AI ensures that retail payments move from being a process to being a seamless experience. Retailers who embrace these invisible AI transformations are setting the stage for trust, convenience, and long-term customer loyalty.” – Yassine Mahfoufi, Head of Marketing at Ingenico.
But we should also keep in mind the fact that unattended payments keep increasing and will continue to shift our consumer habits, pushing self-service alternatives at the forefront of retail. Besides, cryptocurrencies are becoming mainstream in 2025, which will lead to big evolutions both for merchants and consumers.
„Proposed initiatives, including the creation of a U.S. Bitcoin strategic reserve and investments in mining infrastructure, reflect a commitment to fostering innovation and adoption. These developments are expected to propel cryptocurrencies into mainstream financial systems, transforming them from speculative assets into practical tools for commerce and investment.” – Arnaud Dubreuil, Director of Innovation at Ingenico
All-in-one devices
In addition, merchants are now so demanding of technology innovation that they are driving these innovations.
„Merchants are no longer waiting for technology to be pushed onto them—they’re actively shaping the solutions they need to thrive.” – Jean-Michel Devoulon, Android Solutions Lead at Ingenico.
In fact, 60-75% of them already use their payment devices for additional services like sales reporting, invoicing, and inventory management. We can also note the growing importance of smartphone-based Soft POS solutions, which is favored by up to 80% of traditional device users. Indeed, thanks to technological progress, there is no longer a gap between smartphones and payment devices, meaning the new trend is a unique device that does it all at the same time.
„By offering all-in-one devices, we can help merchants focus on what matters most: delivering exceptional customer experiences without technological complexity.” – Jean-Michel Devoulon, Android Solutions Lead at Ingenico.
Various trends across regions
But you could also see that there are variations depending on the regions of the world we are looking at. While in Europe ClimateTech emerges as a focus in the payment ecosystem, Latin America is set to become a global leader in Fintech by 2025 and will therefore make use of Crypto innovation to redefine its financial ecosystem.
„The broader fintech ecosystem in Latin America is showcasing its ability to deliver global impact.” – Marin Mignot, Head of LAR Region at Ingenico.
Besides, North America should solidify its leadership in payments innovation by 2025 with the help of Artificial intelligence, while seeing an increase in real-time payments and integrated payments.
Across Asia, the main trend is biometric authentication transforming trust.
„According to a 2023 PYMNTS Intelligence study, 51% of U.S. consumers who completed an online purchase in the past month used biometric authentication. In physical retail, technologies have shown potential, some technical providers communicating on reducing checkout times by up to 90 seconds and increasing transaction sizes by 4%.” – Romain Colnet, Head of New Generation Offerings at Ingenico Labs.
While Asia embraces these transformative technologies, they are bridging the gap between convenience and security, setting new standards for trust in digital transactions.
„Biometric authentication signals a profound shift in how we define trust and security in the digital age. It transcends mere convenience, creating new pathways for financial inclusion while fortifying payment systems against emerging threats.” – Alexandre Tougard, APAC Head of R&D at Ingenico.
For more insights from Ingenico experts, check out the white paper here.
Banking 4.0 – „how was the experience for you”
„So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”
Many more interesting quotes in the video below:
