EBA publishes new set of indicators to identify potential causes of consumer harm, for the first time

31 martie 2023

The European Banking Authority (EBA) published, for the first time, a new set of indicators, which aim at identifying detriment to consumers arising from the misconduct of financial institutions offering retail banking products in the EU.

The indicators  show consumers’ experience with financial services and will complement other sources of information that the EBA already uses to decide on its consumer protection priorities.

These indicators cover the banking products in the EBA’s consumer protection scope, and include mortgage credit, consumer credit, deposits, payment accounts and payment services. The indicators are meant to measure the retail risks encountered by consumers, i.e., the potential detriment suffered in the context of the business relationship between consumers and their product/service providers.

The indicators provide information that will help the EBA and national competent authorities to prioritise their regulatory and supervisory work in the area of consumer protection but may be of interest to other, external stakeholders as well.

A methodological note complements this publication to help interpret the results. It also outlines important caveats that need to be taken into account when analysing the data. Over time, as more data becomes available, and its quality continues to improve, the indicators will show emerging trends, and will feed into the EBA’s other work in the area of consumer protection.



Retail Risk Indicators March 2023 (PDF)


Adauga comentariu

Cifra/Declaratia zilei

Anders Olofsson – former Head of Payments Finastra

Banking 4.0 – „how was the experience for you”

So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”

Many more interesting quotes in the video below:


In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale?