The European Banking Authority (EBA) launched a public consultation to propose revising the Guidelines on major incident reporting under the Payment Service Directive (PSD2). The proposal aims at optimising and simplifying the reporting process, capturing additional relevant security incidents, reducing the number of operational incidents that will be reported, and improving the meaningfulness of the incident reports received.
The revision of the Guidelines also intends to decrease the reporting burden on payment service providers (PSPs). The consultation runs until 14 December 2020.
The existing Guidelines on major incident reporting set out, inter alia, the criteria, thresholds and methodology to be used by PSPs to determine whether or not an operational or security incident should be considered major and how said incident should be notified to the CA in the home Member State.
The consultation paper proposes the introduction of the new incident classification criterion ‘breach of security measures’ to capture security incidents where the breach of the security measures of the PSP has an impact on the availability, integrity, confidentiality and/or authenticity of the payment services related data, processes and/or systems. The consultation paper also introduces changes to the thresholds for the calculation of the criteria ‘transactions affected’ and ‘payment service users affected’.
In addition, to improve the quality of the reports collected, the EBA suggests the use of a standardised file for reporting major incident reports, streamlining the reporting template, and adding further granularity to the reported causes of incidents and aligning those to other incident reporting frameworks in the EU.
Finally, and crucially, as part of the changes introduced to reduce the reporting burden to PSPs, the EBA proposes to remove the regular updates on the intermediate report and to extend the deadline for submission of the final report.
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