Digital banking users to exceed 3.6 billion globally by 2024, up from 2.4 billion in 2020 (54% increase)

3 martie 2020

„This growth will be driven by the rise of digital-only banks and the ongoing focus on digital transformation by established bank brands.”, according to a new study from Juniper Research.

The new research, Digital Banking: Banking-as-a-Service, Open Banking & Digital Transformation 2020-2024, found that digital-only banks have gained market share from traditional banks by offering superior user experiences and tightly focused USPs.

The research recommends that established banks must personalise the app experience; using AI‑based personal financial management tools to fight back against digital-only bank innovation.

For more insights, download the free whitepaper: How Open APIs are Revolutionising Banking.

Leading Banks Positioned in Juniper Research’s Digital Transformation Readiness Index 2020

Banks invested heavily in digital transformation and new offerings in 2019, although the extent of these activities varied considerably. Juniper Research’s Digital Transformation in Banking Readiness Index analysed leading Tier 1 banks to evaluate their digital transformation readiness and highlight their respective positioning in their digital innovation roadmaps.


Juniper identifies the leading group of banks for digital transformation: Bank of America, BBVA and JP Morgan Chase.

Bank of America offers extensive digital solutions, including the Erica chatbot, and has had noticeable upticks in digital usage and engagement. BBVA has focused on capitalising on APIs in banking, by offering the BBVA Open Platform, which is a Banking-as-a-Service platform. JPMorgan Chase has experimented with blockchain and is rumoured to be planning a digital-only launch in the UK.

Research author Nick Maynard noted: “These banks have executed highly effective digital transitions; however digital transformation is never complete. These banks must now refocus on the new strategies required to retain their digital leadership”.

The research also noted that traditional banks are launching digital-only brands, such as  from UK bank NatWest. The research cautioned that these launches must be differentiated from existing offerings and digital-only competition, in terms of providing a more personalised experience, or they will fail to gain momentum.

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Adrian Vasilescu – consilier de strategie al guvernatorului BNR

„O singură provizie am făcut, de card, pentru că nu mai umblu cu banii în buzunar. Banii sunt cei mai periculoși când este vorba de răspândirea unei molimi. Am renunțat la cash. În rest, este o prostie să faci provizii. Dacă vine o molimă și nici nu știi când va ajunge, dacă ar fi să se întindă, pe cât timp să poți să faci provizii? Faci provizii pe trei săptămâni, pe patru săptămâni și mai departe?”, a spus consultantul.

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In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale in 2020?
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