Deloitte and conversational AI agent platform developer ElevenLabs partner in order to support enterprises in their transformation of customer experience using agentic AI. The co-operation, making ElevenLabs’ first partnership with a Big Four firm, is designed to deliver more natural, reliable, multichannel interactions between organizations across Central Europe and their customers.
Bringing together ElevenLabs’ conversational AI agent platform with Deloitte’s deep consulting expertise and industry knowledge, both firms will help enterprises to transform customer experience, sales, and internal operations through intelligent omnichannel agents that integrate with existing enterprise systems.
„The objective is to help clients to design, deploy, and operate production-ready conversational agents – integrated into business systems and optimized for performance, quality, and governance.” – according to the press release.
The partnership will see Deloitte and ElevenLabs collaborate on a portfolio of industry-focused propositions that address the highest-value customer journeys, such as customer service and collections.
These industry propositions will be delivered using ElevenAgents for reliable omnichannel agents at scale – accelerated by Deloitte’s deep capabilities in customer experience strategy, experience design, implementation, and operating model transformation.
„As part of the partnership, Deloitte and ElevenLabs will build a set of customer experience accelerators to help enterprises deploy faster with confidence, including but not limited to leveraging voice as an additional channel in enterprise business transformation; industry agent blueprints for top customer journeys (such as service, support, and sales enablement); and integration patterns for enterprise systems.” – the company explained.
“As local businesses continue to accelerate their digital journeys, leaders are looking for solutions, including AI-driven ones, that can deliver impact at scale and reshape how their organizations operate. Through our partnership with ElevenLabs, we will support companies in embedding agentic capabilities
across critical customer and operational processes, guided by a strategic adoption framework that brings
together technology, governance and organizational readiness. This approach enables long-term growth
and operational resilience,” said Andrei Ionescu, Consulting Market Leader, Deloitte Romania.
“The next phase of customer experience will be defined by agents that can reason and act – safely, reliably, and at enterprise scale. This partnership with Deloitte will allow us to combine our industry leading AI models and agents platform, with their expertise in strategy, delivery, and transformation. Together, we’ll help enterprises deploy industry-specific conversational agents that meet the standards they expect for performance, control, and compliance”, said Mati Staniszewski, Co-founder, ElevenLabs.
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