Central banks most trusted to issue digital currency, tech companies the least – global survey

7 februarie 2020

Central banks are the most trusted monetary and payment institution globally, an OMFIF report, Digital Currencies: A Question of Trust, shows.
In almost all countries, respondents indicated that they would feel most confident in digital money issued by the domestic monetary authority. Respondents globally expressed a lack of confidence in digital money issued by a tech or credit card company, particularly respondents from advanced economies.

DIGITAL payments are proliferating worldwide and are proving increasingly popular. In China, the mobile payments market is worth $5.7tn and is dominated by two behemoths, Alipay and WeChat Pay. Facebook wants to launch Libra, a global digital currency, later this year, a move which has prompted wider discussion about central bank digital currencies.

While the rise in digital payments is global, different regions have disparate needs. In advanced economies, services such as FedNow in the US and Faster Payments in the UK are evolving to meet the need for faster back-end payment solutions which can underpin retail payments. In emerging markets, the surge in mobile payments makes it much easier for workers to send remittances home to their families.

These changes in consumer behaviour and the surrounding policy debate make this the ideal time to present this OMFIF report, which centres on the findings of a global opinion poll on public trust in monetary institutions, payment characteristics and digital currency. The poll was conducted by Ipsos MORI across 13 advanced and emerging countries.

OMFIF findings suggest that central banks are well-positioned to issue digital currency.

„A survey of more than 13,000 individuals across 13 advanced and emerging countries conducted by Ipsos MORI reveals that citizens in these economies are more confident in their monetary authority than in payments service providers, tech companies such as Google or Amazon, credit card companies, or commercial banks.”, according to the press release.

Central banks rather than giant tech companies are considered the preferred issuers of digital currency

„Central banks are in pole position to issue digital currency. In most markets covered in the survey, respondents felt that central bank digital currency would be their preferred form of digital money, over tech- or credit card company-issued digital payment instruments.”, according to OMFIF.

Respondents asked about their preferred characteristics for a payment method unanimously selected safety from fraud and theft as the most important feature across all countries, by significant margins. Speed was the least selected characteristic, suggesting that digital money, which scored low on safety characteristics but performed well in speed, will have to improve its safety features to achieve wide-scale adoption.

Findings point to cash as the most popular global means of payment, across advanced and emerging economies. When asked about payment instruments’ performance across five key metrics – safety, privacy, ease of use, speed, and acceptability – respondents globally indicated that cash, on average, performed best, followed by credit and debit cards. This held true across age, income, and education groups. Cash is particularly popular in some advanced markets, such as the US and UK.

However, the survey reveals significant preference disparities across these groups when it comes to digital money, which proves more polarising than other payment methods. Highly educated, better off and younger respondents expressed the most confidence in current and future digital money, praising its speed in particular. Older respondents, particularly those in advanced economies, were more sceptical, even on the question of CBDC. In emerging markets, by contrast, respondents showed a relatively greater enthusiasm for digital currency, and were largely agnostic on the question of who should issue it.

These findings may help provide guidance to policy-makers and private sector institutions seeking to issue their own digital offering, pointing to specific areas in which they need to improve. They provide the first, quantitative overview of the global monetary and payments landscape, sketching the balance of trust between central banks, tech companies, and other institutions at a time when this balance is more perturbed than at any point in the past century.

OMFIF is an independent think tank for central banking, economic policy and public investment, providing a neutral platform for public and private sector engagement worldwide.  With teams in London, Singapore and the US, OMFIF focuses on global policy and investment themes relating to central banks, sovereign funds, pension funds, regulators and treasuries.  Global Public Investors with investable assets of $37.8tn are at the heart of this network.

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Gabriela Nistor – director general adjunct BT

Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”


In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale in 2020?