Microsoft 365 Copilot will be integrated into the bank’s own staff productivity tool, creating a single agent for employee self-service such as booking business travel, checking policy compliance, or finding answers to HR-related questions, according to Finextra.
An agentic dashboard accessed by Microsoft Viva will be deployed to help staff with ‘moments that matter’, like booking desks or annual leave, as well as serving personalised news and announcements.
In a blog post, Microsoft said the agreement will see it provide Barclays employees with access to several of its AI offerings. These include its Copilot-powered Colleague AI Agent tool, designed to help staff book business travel, check policy compliance and find assistance with HR-related queries.
There is also a personalised, semantic Content Search tool to help staff surface location-based information with context based on their user profiles, and another called Colleague Front Door. The latter is billed as an agentic dashboard that is accessed via the employee experience platform, Microsoft Viva, that Barclays staff will use to book annual leave, and will serve them up with personalised news and announcements from around the company.
The agreement follows a successful initial deployment of Microsoft 365 Copilot across 15,000 Barclays employees and builds on the bank’s adoption of Microsoft Teams as its preferred collaboration platform, and the deployment of Microsoft Viva Engage as its employee community tool.
Banking 4.0 – „how was the experience for you”
„To be honest I think that Sinaia, your conference, is much better then Davos.”
Many more interesting quotes in the video below:
