DRUID to launch AI-driven conversational capabilities in large digital transformation projects across North America

9 noiembrie 2020

Ashling Partners, one of the largest service providers in North America with a laser focus on hyper-automation, announces a strategic partnership with DRUID, specialists in conversational AI, to launch virtual assistants for enterprise organizations that enable real-time communication through chatbots.

The two organizations will collaborate in the implementation of conversational RPAs across a variety of industries. This announcement formalizes a relationship to expand the offering of conversational RPA services and solutions to Ashling clients across North America.

DRUID AI-driven chatbots allow enterprises to offer a more intuitive, natural way to interact with their customers and employees through external and internal self-service applications, while saving time and money through automation and boosting user experience.

With the award-winning native UiPath connector, DRUID brings unique conversational capabilities to RPA attended and unattended bots, adds enhanced cognitive services and simplifies the completion of automated tasks in a natural, human-like manner.

„We believe this partnership will further align us on up-level implementation capabilities, to help our clients to realise the gains of the most comprehensive Conversational AI platform on the market today. By adding Ashling’s automation expertise to DRUID’s conversational technology, we can better support clients’ business efficiency transformations and bring new value to the market” said Marshall Sied, Founder, Ashling Partners.

„DRUID is very pleased to enter a US partnership with Ashling Partners, an intelligent automation industry-leader. We share the same vision to help organizations deliver on their agenda for digital transformation, hyper-automation, improved customer experience and business performance” stated Adrian Smith, US Senior Director of Sales and Alliances, DRUID.

With the help of DRUID, Ashling Partners will provide companies support in designing and implementing conversational automation projects through AI power chatbots and RPA technology, easily deployable on multiple communication channels in various deployment scenarios.

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Gabriela Nistor – director general adjunct BT

Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”

Sondaj

In 23 septembrie 2019, BNR a anuntat infiintarea unui Fintech Innovation Hub pentru a sustine inovatia in domeniul serviciilor financiare si de plata. In acest sens, care credeti ca ar trebui sa fie urmatorul pas al bancii centrale in 2020?