Amazon customers in India can now pay for electricity, water, gas, and other bills using the Alexa voice assistant on the Amazon Android app, according to voicebot.ai. The new feature comes just a few months after Amazon added voice shopping to its mobile app in the country.
Like voice shopping, the new feature uses Android to integrate Alexa into the process of paying for a variety of bills, including broadband and mobile phones. The user just has to tap the microphone at the top of the shopping app and say “Alexa, pay my electricity bill” or whatever other bills they want to take care of using the voice assistant.
The first time a customer uses it they have to register their account and service details, but after that, the voice command will pull up the page with all of the details filled out. Voice commands can also be used for adding money to an Amazon account or checking how much is in there.
The new option expands the Alexa payment option in India first introduced in October. Along with the Android app, Amazon customers can pay their bills with Alexa on Echo smart speakers, Fire TVs, and any other device that uses Alexa. They can also make the transaction more secure using a voice PIN. India became the first place for utility payments by Alexa, before expanding the service worldwide.
„Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”