Bulgarian American Credit Bank (BACB) has introduced a new feature on its website that aims to enhance customer experience and provide easy access to information. „BACB has partnered with DigiTech Consult’s team of developers to create BIANCA – the virtual assistant, which is now a reality and available for customers to use.” according to a blog post. Digitech Consult is a Druid partner.
With BIANCA, customers can now engage in an informal talk on BACB’s website, addressing various topics that may arise. The assistant is designed to provide information and answer questions on a wide range of topics related to credit or deposit and savings products, necessary information for different types of accounts, overdraft, or mortgage loans. It addresses the queries of both individuals and business clients.
One of the key areas where BIANCA can be particularly helpful is in providing information on overdraft or mortgage loans. These can be complex topics, and customers often have questions about eligibility, terms and conditions, and repayment options. BIANCA can provide clear and concise information to help customers make informed decisions.
As for future plans, BIANCA will soon be able to identify users and provide personal information about account balances, credit obligations, upcoming installments, and any other personal information related to the products the user uses.
With the start of the automated credit process, BIANCA will be able to directly assist the client in obtaining online credit and digitally signing credit contracts with Euvrotrust. She will also be able to assist the client in opening a Net Account without visiting a bank office.
For a better customer experience, in the near future, BIANCA will be able to conduct voice communication, as well as communicate with you on Viber and Facebook Messenger.
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The use of AI in the banking industry has revolutionized the customer experience. With advanced technology like BIANCA, customers can submit requests for loans and open accounts with ease, knowing that their requests will be promptly sent to bank employees for processing. BIANCA’s ability to recognize and conduct almost human-like communication has made it easier for customers to interact with their banks, eliminating the need for lengthy phone calls or visits to brick-and-mortar branches.
The introduction of BIANCA is part of a broader trend in the banking industry toward leveraging technology to improve customer service. Virtual assistants and other artificial intelligence (AI) solutions are becoming increasingly popular in the financial sector due to their ability to provide instant responses, streamline processes, and enhance customer engagement.
Banking 4.0 – „how was the experience for you”
„So many people are coming here to Bucharest, people that I see and interact on linkedin and now I get the change to meet them in person. It was like being to the Football World Cup but this was the World Cup on linkedin in payments and open banking.”
Many more interesting quotes in the video below:
