Ingenico, a global leader in payment acceptance and services, announced the global launch of its new device management solution, Ingenico Manage 360. „Device agnostic, including other Android devices, this cloud-based solution sets a new standard in payment acceptance technology management, offering unparalleled efficiency and control for customers worldwide.” – according to the press release.
Payment providers today face mounting challenges, from rising service costs, high device return rates and complex maintenance workflows. „Ingenico Manage 360 directly addresses these pain points by streamlining device management, reducing return rates, lowering service costs, and cutting service costs by up to 75%. This results in simplified operations and significantly increased merchant satisfaction.” – the company said.
Ingenico Manage 360 goes far beyond traditional terminal estate management for banks, acquirers, and merchants. It enables real-time connectivity and interaction with device estates. „This advanced solution enables remote diagnostics and resolution of device issues, real-time deployment of updates, and rapid activation of services, whether for individual terminals or entire estates. Manage 360 can also efficiently segment estates and implement targeted actions on a large scale. Other key features include inventory tracking and integrated app stores for merchants.” – the company explained.
Manage 360’s strong data foundation enables more informed decision-making, unlocks new business opportunities to drive revenue growth and results in lower operating costs.
This device management solution is currently being implemented with several customers in Europe, North America and Asia Pacific, including Live Payments, a value-add Payment Service Provider in Australia.
„Ingenico’s device management solution exemplifies our commitment to enabling our customers to enhance the merchant experience. By significantly reducing service and maintenance overhead and costs, we empower our clients to streamline operations and focus on growth. Ingenico Manage 360 not only sets a new standard in payment acceptance technology management but also opens new avenues for business opportunities, ensuring our clients can adapt swiftly to a rapidly evolving market.” – said Erik Vlugt, Chief Solution Officer
Device management is part of a growing suite of Ingenico cloud solutions that create exceptional value for its customers and their merchants. The solution seamlessly integrates with other cloud solution modules, including Digital Receipts and Merchant Portal, in a unified approach to estate management. „These integrations aim to accelerate time-to-market, strengthen security, and simplify the addition of new services, better serving changing business needs.” – the company said.
Ingenico Manage 360 is built to scale alongside its customers’ evolving needs. Upcoming updates will introduce campaign notifications directly to terminals and extend support to a wider range of device types, including API-based integration with other Android devices. This ensures payment providers can quickly adapt to changing requirements without the need for costly infrastructure overhauls.
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Ingenico is the global leader in payment acceptance and services. Active in 32 countries, with over 3,000 employees, the company has tens of millions of payment devices deployed worldwide, powered by over 2,500 apps.
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