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Bank of Ireland to close a third of branch network: „we’ve seen a seismic shift towards digital banking over the past 12 months”

2 martie 2021

The Bank of Ireland is to shutter 88 outlets in the Republic, reducing its network from 257 to 169, while in Northern Ireland the network will be reduced by 15 from 28 to 13, according to Finextra.

The move is expected to generate €26 billion in annualised cost savings.


Francesca McDonagh, Bank of Ireland CEO, says: For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months. We’ve now reached a tipping point in customer preferences between online and offline banking.”

She says 70% of customers are now digitally active, with a 26% increase in customers registering for the new mobile app since launch.

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Bank of Ireland first opens its doors to the public in 1783 at Mary’s Abbey, Dublin. The bank launched the first PASS ATM in 1980 and one year later issued Access Cards for the first time. The first Online Banking services were launched in 1997.

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