More than 100m people around the world will use an NFC handset to make a purchase this year, according to a new report from Strategy Analytics, and the value of transactions conducted via NFC handsets will grow from US$30bn in 2016 to US$240bn in 2021.
Increasing competition between mobile wallets from device vendors Apple and Samsung, payment card issuers, and mobile operators, combined with a maturing contactless payment infrastructure across most regions, will finally catalyze in-store handset-based NFC purchases. Furthermore, Strategy Analytics expects consumer readiness to adopt mobile payments to improve as providers of mobile wallets increasingly support coupons and loyalty cards.
Strategy Analytics is encouraged by rising use of contactless payments over the past twelve months, particularly in cities like London where the acceptance of contactless payments has become nearly ubiquitous. Nitesh Patel, Director, Strategy Analytics’ Mobile Payments, noted, “Transport for London has highlighted the importance of wide reaching contactless payment acceptance in driving adoption and use. With three percent of all journeys paid for using contactless driven by mobile phones in December 2015, just six months after the launch of Apple Pay, it is clear that NFC-based payments have strong potential for future growth.”
„Rising overall adoption of contactless payments will boost handset-based contactless payments, but underlines a strong need for mobile wallets to differentiate from cards.”, the authors of ‘Mobile NFC Payment Forecast Update: 2004-2021’ add.
David Kerr, Senior Vice President, Strategy Analytics’ stated, “handset-based contactless payment need to go beyond the convenience offered when paying by contactless cards. The success of non-NFC based mobile payment services from Starbucks shows that combining loyalty and offers into mobile payment applications provides incentive for users to switch to mobile wallets. Additionally, with recent Strategy Analytics’ user research highlighting security concerns as a key barrier of mobile payment adoption it is clear mobile wallet providers must continue to educate consumers about the additional security provided by biometric authentication and tokenization.”
„Tendinţele pe care le-am remarcat înainte de începerea pandemiei s-au accelerat pe perioada stării de urgenţă. Am văzut acest lucru ca o oportunitate, un tipping point pentru bancă. Post-pandemie nu avem cum sa ne întoarcem la comportamentul financiar pe care îl aveam până în februarie a.c. Relaţia românilor cu online-ul s-a schimbat. In plus, cardul fizic se va dematerializa. Vom asista la o scădere a cererii pentru cardurile fizice, respectiv la o creştere a preferinţei pentru componenta digitală a acestora.”